Privacy Policy

At qc999, we take your privacy seriously. This Privacy Policy explains how we handle the personal information you share with us when you register, deposit funds, play games, or contact our support team. By accessing or using qc999, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy applies to all users accessing qc999 from Bangladesh and any other jurisdiction. We are committed to protecting your data in accordance with recognized international privacy standards and Bangladesh's applicable data protection guidelines.

1. Who We Are

qc999 is an online casino and sports betting platform serving players across Bangladesh. Our platform offers live dealer table games, cricket betting on BPL and IPL, crash games, and hundreds of video slots — all accessible via bKash, Nagad, Rocket, Upay, and major debit cards. When we refer to "qc999", "we", "us", or "our" in this policy, we mean the operators of the website accessible at https://qc999.club.

This Privacy Policy is effective from January 2026 and supersedes all previous versions. We may update this policy from time to time. Continued use of qc999 after any update constitutes your acceptance of the revised terms. We encourage all registered players in Dhaka, Chittagong, Sylhet, and throughout Bangladesh to review this page periodically.

2. Information We Collect

We collect information from you in two primary ways: information you provide directly, and information collected automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and National ID or passport details for identity verification (KYC)
• Email address and mobile phone number for account registration and communication
• Financial information including bKash wallet numbers, Nagad mobile banking details, and Rocket account identifiers — used solely for processing deposits and withdrawals
• Location data (city or district) to tailor content relevant to Bangladesh market preferences
• Support tickets, chat transcripts, and any other correspondence you initiate with our team

Information Collected Automatically

• IP address, browser type, device model, and operating system to maintain security and detect fraud
• Session data including pages visited, time spent, games played, and bet history — used to improve your experience and comply with responsible gaming obligations
• Cookies and similar tracking technologies — see our Cookies section below for full details

3. How We Use Your Information

qc999 uses the information we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below:

• To create and manage your qc999 account, verify your identity, and process transactions such as deposits and withdrawals via bKash, Nagad, and Rocket
• To deliver and personalize the gaming experience — recommending cricket betting events, slot titles, and live casino tables that match your stated preferences
• To send transactional notifications (deposit confirmation, withdrawal status, bonus crediting) and, where you have consented, promotional communications about offers, tournaments, and new game launches
• To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, or any activity that violates our Terms & Conditions
• To comply with legal obligations and respond to lawful requests from regulatory or law enforcement authorities in Bangladesh

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. Depending on the context, the applicable legal bases are:

• Contractual necessity — processing required to fulfil your registration agreement, manage your account, process payments, and deliver gaming services you have requested
• Legitimate interests — fraud prevention, platform security, and improving service quality, where these interests are not overridden by your privacy rights
• Consent — direct marketing emails and push notifications, where you have given explicit opt-in consent. You may withdraw consent at any time without penalty

Where we rely on your consent, you retain the right to withdraw it at any time by contacting our support team at [email protected]. Withdrawal will not affect the lawfulness of any processing carried out before you withdraw.

5. Cookies and Tracking Technologies

qc999 uses cookies — small text files stored on your device — to keep you logged in, remember your language preferences, measure platform performance, and serve relevant promotions. We also use session tokens and local storage for secure authentication.

You can control cookies through your browser settings. Disabling all cookies may prevent certain features of qc999 from working correctly, including the ability to log in or process transactions. Essential security and session cookies are strictly necessary and cannot be disabled without affecting your core account access.

6. Sharing of Your Information

We do not sell or rent your personal data to third parties. We may share data only in the following limited and controlled circumstances:

• Payment processors — we share the minimum necessary transaction data with bKash, Nagad, Rocket, and Upay solely to authorise and settle your deposits and withdrawals
• Game providers — session identifiers are shared with Pragmatic Play, Evolution Gaming, Spribe, and other licensed studios to enable real-time gameplay. No financial or identity data is transmitted to game studios
• Service providers — analytics, fraud detection, and customer support tools that operate under strict data processing agreements, obligating them to use your data only on our behalf
• Legal authorities — where required by applicable law, court order, or official regulatory request in Bangladesh or any other applicable jurisdiction. We will notify you of such disclosure where legally permitted to do so

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods are as follows:

• Active account data — retained throughout the duration of your active account registration with qc999
• Transaction and financial records — retained for a minimum of 5 years after your last transaction to meet anti-money laundering and audit obligations
• KYC and identity verification documents — retained as long as required by applicable financial regulations, typically 5 years after account closure
• Marketing preferences and consent records — retained for 2 years after you withdraw consent or close your account, to resolve any subsequent disputes

8. Security of Your Data

qc999 implements a layered security framework to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our key measures include 256-bit SSL/TLS encryption on all data transmissions, secure server infrastructure with access limited to authorized personnel only, real-time fraud monitoring systems, and regular security audits conducted by independent third-party assessors.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify affected users in a timely manner and take immediate corrective steps. We strongly recommend that you use a strong, unique password for your qc999 account and never share your login credentials with third parties.

9. Your Rights as a User

Subject to applicable law, you have the following rights regarding the personal data qc999 holds about you. To exercise any of these rights, contact us at [email protected] with "Privacy Request" in the subject line:

• Right of access — you may request a copy of all personal data we hold about you, free of charge, within 30 days of your request
• Right of rectification — if any data we hold about you is inaccurate or incomplete, you may request correction at any time
• Right of erasure — you may request deletion of your personal data, subject to our legal data retention obligations (e.g., financial records required for anti-money laundering compliance cannot be deleted on request)
• Right to object — you may object to processing based on legitimate interests, including profiling for direct marketing purposes, at any time

10. Children and Underage Players

qc999 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on our platform, please contact us immediately at [email protected]. We will promptly investigate and, where confirmed, delete the account and all associated data without delay.

We employ age-verification checks during the registration process to prevent underage gambling. Players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh are all subject to the same 21+ age requirement without exception.

11. International Data Transfers

qc999's platform infrastructure and some of our third-party service providers may be located outside of Bangladesh. Where your personal data is transferred to servers or processors in other countries, we take steps to ensure that an equivalent level of data protection is applied, including executing appropriate data transfer agreements with all relevant parties.

• Data transferred internationally is subject to the same security standards described in Section 8 of this policy
• We only engage service providers that can demonstrate adequate data protection safeguards commensurate with the sensitivity of the data involved
• You may request details of any international data transfers affecting your account by writing to [email protected]

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated "Last Updated" date. For significant changes that materially affect how we use your data, we will send a notification to your registered email address at least 7 days before the changes take effect.

Your continued use of qc999 after any policy update constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact [email protected] to request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data qc999 holds about you, please reach our privacy team at [email protected] with the subject line "Privacy Request". We aim to acknowledge all privacy enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and resolve them fully within 30 days. For responsible gaming support or self-exclusion requests, please visit our Responsible Gaming page.